Archive for category Interaction Design

The Trouble with Scientific Figures

A beautiful figure can get you a cover on a top journal. Some institutions, like the University of Illinois, have special scientific visualization departments to help their faculty get published.

I’ve been reading issues of the prestigious journal, Science, lately, which I always approach in the same way.  First of all, I flip through the first third or so of the pages impatiently.   This is the part of the publication that contains the essays, letters, commentary, political events, news, and short science pieces on things of interest to normal humans- like sex, or how to win an argument, or cool robots, or oil spills, or funny monkey behavior.   In short, this is the material which I’m capable of understanding.

Instead, I go straight to the “Research Articles” section, which contains pieces with titles such as “How the CCA-Adding Enzyme Selects Adenine over Cytosine at Position 76 of tRNA.”  My brain starts to whirl.   This is one of the main articles in Science, man.  Impact Factor something like 32.   Muy Importante. Read the rest of this entry »

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eBook User Experience (and why I know so little about it)

Catalyst Group, who published a comparative usability study of eReaders in 2009, knows a lot more about eBook user experience than I do.

Tomorrow I’ll be participating in a panel discussion for Digital Book World called Reader Experience and eBooks: What UX Experts can Teach Digital Publishers. (A free webcast!) One of the points I’ll be making is that eBooks are only a part of the digital publishing landscape, even a fairly minor one up until now.  On balance, web publishing has been a far more important source of digital revenue for Wiley, and also is generally perceived as the area in which to evolve whole new product lines and revenue streams away from the print business. This seems to be changing as the eBook technologies and web technologies are converging, but still web publishing gets the lion’s share of investment in the sort of customer experience work that I do.  In fact, those of us with technologically focused jobs in the publishing business are practically mandated to break apart the very concept of the book.  It is an informal mantra around here that we don’t just want to put the book online, we want to create a value added service, get deeper into the customer’s workflow.  It comes up on every project.   We are not in the book business anymore, we are in a broader content and services business.  It is the status quo way to talk about digital if you are a person of ambition in the book business.

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The User Experience of Organic Chemistry – Part 2: NMR Spectroscopy

Go out and grab a coffee when the NMR guy is refilling the liquid helium, unless you are willing to risk quick freezing of body parts or catching shrapnel from a surprise tank explosion. (image source: Dephologisticated)

Most of an organic chemist’s physical work appears to the naked eye as an interchangeable set of clear liquids and white powders (that is to say, if they are lucky enough in the lab not to produce brown sludge.) This is because atoms, even entire molecules, are too small to be seen through the lens of a microscope, so chemists must deduce their shape and structure indirectly.  This is achieved with a variety of instrumentation and analytical techniques, most of which output data in the raw form of spectra, wavy lines that with a little experience can be used to paint a high-resolution image of the unseen.  Because atoms and molecules, even gigantic ones such as a protein or enzyme, are smaller than a wavelength of light, they appear under even the most powerful electron microscopes as a nothing more than a fuzzy blob.  Because it’s not part of our human perception, interpreting spectral data is a difficult challenge that chemists face every day starting when they are undergraduates.  Operating the obscure equipment, and the hardware and software interfaces that this entails, is its own sort of challenge.

There are several types of spectroscopy, which is a broad concept that describes any kind of radiation of energy as it passes through a given material.   Mass spectroscopy or Infrared spectroscopy is widely used in organic chemistry, but is mostly good for identifying mixtures.  For instance, a winemaker might use one of these techniques to understand levels of eugenol in their chardonnay and therefore determine how long to toast their French oak barrels  (eugenol is a compound from oak which gives the clove-like aroma and flavor to wine). Ultimately the Mass and IR techniques are too low in resolution to do what most organic chemists really need to do, which is to confirm if the thing you think you made in the lab is what it is supposed to be. Step in, NMR.  Nuclear Magnetic Resonance, the work horse tool of the organic chemist, and therefore the only one I’ll get into much detail with here.  It is said that if the NMR machine is shut down for some reason, then the organic chemist goes home for the day.  (So in my world I guess that makes it a bit like a Starbucks.)

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Great Moments in UI: The Bloomberg Terminal

A screen comparing Credit Default Swap prices on the iconic Bloomberg terminal.

I am fascinated with the Bloomberg terminal and its inscrutable interface. To use it is to be at the center of an elite membership of global financerati.  If one of these $1500 a month machines is on your desk, for your exclusive use, it is a sign of your arrival. Everything about its physical presence communicates its primary affordance, exclusivity. The outward appearance, which has changed little since the introduction of the original “Bloomberg Box” in the early 1980s, seems to say you’re probably too stupid to even use me. But if I’m on your desk, then you, my friend, are one serious cat.

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The User Experience of Organic Chemistry – Part 1: A Chemical Language

Who do you think you are, God? ChemDraw is smart enough to warn a user (with a red outline) when something is chemically impossible.

Chemistry is one of the great non-verbal disciplines.  In so many ways it reminds me of music.  Atoms are too small to see, even with a microscope, so chemists must measure the invisible as spectra and then visualize the data as waveforms – just like audio engineers do with sound in applications like ProTools.  To express themselves, chemists draw things in complex symbolic notation – just like a composer draws sheet music.  Chemical structure drawings not only represent a molecule’s make-up, but also it’s spatial arrangement, information about it’s chemical properties, and it’s potential intermolecule interactions.  From their first days as students, chemists quickly learn to think in two-dimensional planes of geometric shapes such as hexagons and dashed lines, and rarely need to reach for the English words to describe the same concepts (cyclohexane rings and partial bonds, in case you were wondering).   By the time one is working as a professional in the field, the visual vernacular is not even questioned.  The complex notations are scrawled (by hand) in lab books and on fume hoods, then ultimately plugged into a computer  in order to utilize specialized search engines, lab-book software, PowerPoint presentations to colleagues, and to illustrate scientific articles.  It is a natural, living language, bending itself over time as new abbreviations and rival ways of doing things are constantly introduced.

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The User Experience of F1 Telemetry

Despite the glowing brakes, you can't tell much about an F1 car's performance by just looking at it.

Formula One fans know that competing at auto racing’s highest level is as much an act of technological bravado as it is one of sport, and F1 teams are undoubtedly the sporting world’s must gluttonous consumers of information and statistics.  Telemetry refers to the automatic measurement and transmission of data by wire, radio, or other means from a remote source – in this case, an F1 racing car moving at speeds up to 250mph.  Massive amounts of data are involved.  For example, 150,000 measurements are made by the Williams F1 BMW FW26’s on-board computer from almost 200 separate sensors on the car during a typical test run.  All of this is shipped back to the pit lanes via live radio transmission or downloaded from the car’s on-board computer, and is then sent to engineers back home in the UK control room in Woking on dedicated pipes of fiber optics.   (There is a good reason F1 teams seek out sponsorships from telecoms companies such as Vodaphone.)  During actual races, around 25 key functions are actively monitored, with about 1MB of data per second sent back from the car.  Some stats won’t surprise you since you can monitor them on your own vehicle’s dashboard, such as engine revs, water and oil temperatures, ground speed and fuel.   However, you are unlikely to have a team of analysts scrutinizing the exact moment of your gear changes, your tire temperature, or your braking efforts.   What do the interfaces look like that these engineers are using?

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10 More Great Interaction Designs – in Cut and Folded Paper

dream_ball_2A take on simple, satisfying interaction designs made out of that most humble of all materials – paper – is my most trafficked blog post ever, so I’ve gone out and found 10 more examples for you.  To begin with part one, go here.  Otherwise, continue after the jump.

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How to Name Your Website and Write A Tagline like a Pro

brand_it_yourselfI am a reluctant brander. Like most User Experience designers, I like to think of myself as a high-minded design thinker – not a marketer.  You know the arguments.  Designers  think about solving real human problems and obsess on the essence of something’s purpose.  Marketers define essence as that which gets noticed and remembered. Designers are empathically creative. Marketers are exploitatively creative.  Designers seek timeless truths.  Marketers are trend-chasers.  Designers live in Brooklyn and sell artisanal pickles between freelance gigs.  Marketers live in Manhattan and coin phrases like FroYo.   Yet it didn’t take me long working in this field to realize that making such distinctions is wrong-headed.  If anything, I relate more to the marketer these days.  Marketers trend towards the pragmatic.  Designers? At their worst: ideologues, aesthetes,  navel-gazers.  Design and marketing ultimately chase the same goal, “marketplace magic,” so why not think like a good branding brain in order to name and position your digital business?  At a minimum you should know a little about the work of Lynn Altman before you set about trying to name your site and write a tagline for it.  Her firm, BrandNow, and her book, Brand it Yourself, are excellent starting points for demystifying the creative process behind successful product branding.

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Eight Homepage Designs That Would Work as Billboards

Think of a homepage as something a user takes in at 65mph.  (photo credit: Andrew Canion)

Think of a homepage as something a user takes in at 65mph. (photo credit: Andrew Canion)

Increasingly users think of the homepage as that place where the search box lives. Web analytics data bears this out. A typical homepage, particularly if there is a large and diverse set of products or information on a site, will see a vast majority of it’s clicks consolidated around the global navigation and search box. If you think of a user flying by your homepage at 65 mph on their way to the search box, then how much information are they likely to take in? How can you make a statement about the value of your site that a user can tune in out of the corner of their eye? The best homepages confront this behavioral reality and offer the same concise, impactful designs as those on highway billboards. Read the rest of this entry »

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Think Like An Instructional Designer – IA Summit 2010

I’m in Phoenix this weekend for the IA Summit 2010 – which is organized by the American Society of Information Science & Technology (ASIS&T) and is one of the major national get-togethers for Information Architects and User Experience Designers.  I’m not sure if there is a distinction between the two titles anymore, but from what I hear this is the first IA Summit in years not to have a session on what to call ourselves in this profession – so that’s progress I suppose.  Did you know that Wiley publishes the journal of ASIS&T?  This is my first IA Summit and I was pleased to be a presenter.  My talk, “Think Like an Instructional Designer,” was inspired by the fact that e-learning professionals and interaction designers are in silo’d professions.  The two fields rarely work together and get a chance to learn each other’s theoretical frameworks.   Yet all interaction designers face instructional design challenges everyday, and learning theories can be used to make more persuasive, better converting interactive experiences.   Think of e-learning as “everyday” learning.

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